Communications Center

Freestate Ambulance dispatchers use state-of-the-art methods to ensure the needs of our customers are met by extrapolating which mode of medical transportation is required when a customer calls into the Communications Center. These methods include programs approved by our Medical Director. All transports are logged into a confidential, password protected computer aided dispatch system to ensure quality control. The patient’s needs are well determined and the required transportation is immediately arranged. The process is automated by our proprietary software and sequential to every other transport we arrange.

Business Solutions Department

The key to caring for our patients with greater success begins with accurate collection and quick analysis of information for each of our clients. This helps to establish his/her immediate needs so as to arrange appropriate transportation at optimized costs. Our highly trained technology department identifies and delivers business information and system solutions to meet these needs and to ensure efficiency.

Quality Control Department

Our mission includes a Passionate Commitment to Client Satisfaction. This is only possible through high quality services. Our resources meet our client’s transportation needs 95% of the time. We have set such high standards for quality deliverance so as to ensure a continuous and satisfactory relationship with our clients and/or customers. This is a top priority for us. In addition, we have processes to address and resolve issues pertinent to the total satisfaction of all those using our services, so as to optimize the understanding of all parties involved. Freestate’s quality management department responds with promptness to any complaint. Problems are remedied as quickly as possible and given the utmost attention so we can institute procedural structures to alleviate any future occurrences before they arise.

Client Services Department

This department maintains the desired integral distance between Freestate’s clients and its departments and services. This enables our clients to reach out directly to our resources and answers to their worries as well questions about their transportation benefits. Their collaboration with all other departments, ensure that the client’s concerns and questions are met with prompt knowledgeable solutions. Freestate’s client services representatives ensure that we uphold State and Federal regulations in the transportation sector through compliance and documentation. They also promote partnerships which aid us in our developmental and educational projections for our client’s transportation benefits.

As an appropriate measure for the respect of the rights and dignity of our clients, Freestate Ambulance is committed to the privacy of all confidential health care concerning them. This is referred to as Health Insurance Portability and Accountability Act (HIPAA). This law requires that personal health care information be protected and that our Privacy Practices be made known to them. All employees are trained to HIPAA standards and held accountable throughout their tenure.